About the Department
The Department of Total Quality Management Technologies is a technical and administrative department dedicated to preparing qualified professionals equipped with the knowledge and skills required to apply quality management concepts, improve performance, and develop processes in both public and private institutions. The department focuses on providing students with modern principles and methods of quality management, institutional performance evaluation, process analysis, risk management, beneficiary satisfaction measurement, and the implementation of quality standards and continuous improvement practices. It also seeks to develop students’ analytical and organizational skills and familiarize them with the digital tools and technologies used to document procedures, monitor performance indicators, and analyze data, thereby contributing to enhancing institutional efficiency, strengthening competitiveness, and achieving organizational objectives in accordance with quality standards and institutional excellence.
Department objectives
The department aims to prepare qualified technical and administrative personnel in the field of Total Quality Management and to develop students’ abilities to understand quality principles, standards, and their applications across various sectors. It also seeks to equip students with the skills to analyze processes, identify areas of deficiency, propose appropriate solutions, and use performance measurement tools and quality indicators to monitor and improve results. The department introduces students to quality management systems, documentation, internal auditing, and risk management, while developing their skills in data analysis, report preparation, and beneficiary satisfaction assessment. It also aims to instill the principles of continuous improvement, teamwork, and effective leadership, promote the use of digital technologies in quality management, and encourage scientific research and collaboration with various institutions to develop administrative practices and enhance institutional performance efficiency.
Department Mission
The mission of the Department of Total Quality Management Technologies is to provide distinguished technical and administrative education that combines theoretical knowledge with practical application in the fields of quality management and institutional development, and to prepare graduates who possess the skills required to analyze processes, evaluate performance, implement quality systems, and pursue continuous improvement. The Department also seeks to promote scientific research and innovation, develop problem-solving and data-driven decision-making skills, and foster a culture of quality and professional responsibility, thereby meeting the needs of institutions, contributing to the development of services and products, and achieving beneficiary satisfaction.
Department Vision
The Department of Total Quality Management Technologies seeks to achieve excellence in technical and administrative education and to become a leading department in preparing specialized professionals in quality management and institutional performance development. These graduates will be capable of keeping pace with administrative and technological advancements and applying best practices and international standards, thereby contributing to the development of more efficient, effective, and sustainable institutions.
Graduate Description
A graduate of the Department of Total Quality Management Technologies is expected to possess the technical and administrative knowledge and skills required to contribute to the implementation of quality management systems and the improvement of institutional performance. The graduate is expected to be capable of monitoring and documenting work procedures, analyzing processes and identifying opportunities for improvement, preparing reports on performance and quality indicators, and contributing to the implementation of internal audits and assessments in accordance with approved standards and procedures. The graduate is also expected to be able to use digital tools to collect and analyze data, monitor performance indicators, identify cases of nonconformity, and contribute to proposing corrective and preventive actions. In addition, the graduate is expected to possess communication, teamwork, problem-solving, and analytical thinking skills, adhere to professional ethics and the principles of confidentiality and objectivity, and remain abreast of modern developments in the field of quality and institutional excellence.
